CALL CENTER

See how our solutions make it simple to create and deliver an exceptional customer service

You can get a Global Presence by having Virtual Numbers from Global UC, and expand your business globally without adding any major capital investment. In over 40 countries, we have virtual Toll / Toll free (1800) numbers and can port your current number to Global UC as well. Your client’s can reach you from anywhere You can forward smart calls to as many numbers as you need and schedule various numbers at various times of the day.

Increase your productivity quickly by enhancing the efficiency of your agents. Our feature-rich tools allow you to observe and record calls on the go. Call performance can also be evaluated. Our cloud telephony offers quality HD audio calling and creative features that can improve the ultimate objective of enhancing the calling experience.

Our low-cost, less complicated auto attendant call centre solution gives you the freedom to distribute calls, to individual agents or queues, based on factors such as time, day or the availability of agent. Our Intelligent Queue management system holds the call until the customers are linked to a live agent or to a Voice Mail service through

Feature Highlights

Outbound

  • Auto Dialer
  • Click-to-call
  • Voice Blaster

Inbound

  • IVR
  • Call Distribution
  • Routing

Quality Monitoring

  • Self Monitoring
  • Wallboard
  • Call Recording

Channels

  • Voice
  • Chat
  • Email

Reporting and Monitoring

  • Custom Reports
  • Live Dashboard
  • Report Scheduler

Solution with Benefits

User Friendly

Strengthens Efficiency and Growth

No Advance Investments

Better Sales

Cost Saving

Superior Customer Service

Be ready to satisfy your customers in no time