Microsoft Teams Calling

Direct Routing for Microsoft Teams - Make, Receive & Transfer Business Phone Calls
We offer world class hosted solutions for business.
Microsoft Teams Direct Routing

Microsoft Teams is an excellent tool for team collaboration. With Microsoft Teams direct routing integration with our Hosted PBX solution, you will also be able to communicate efficiently with the outside world, make or receive business phone calls, set up voice menus, create call queues, record calls, get detailed statistical reports, and many more.

  • Add calling functionality to your Microsoft Teams users.
  • Keep your existing phone numbers.
  • Make and receive phone calls using Microsoft Teams.
  • Use Skill-Based routing features and reporting.

An end-to-end service enabling Microsoft Teams users to engage in voice communications

We Cover Every Aspect Of Your Business
Support for your Administrators
  • User management and monitoring web portal for self-care
  • Global phone numbers and Team devices management
  • Personalized adoption and training packages
  • We entrust our experts with maintenance and supervision
Business flexibility

  • Acceleration over time with minimal investment
  • Offering a wide range of solutions for Direct Routing, Tenant Management, and Meetings
  • Access anywhere, anytime, through any device
  • An office, a mobile device, or a teleworker
Simplicity for your users
  • Communication and collaboration in a few clicks with an intuitive interface
  • An end-user's choice of device for optimal performance
  • A service to ensure the onboarding of all your employees
You can now receive and place phone calls in Teams

Microsoft Teams can use Global UC as a Cloud Service and Calling Plan. With the Global UC Cloud, the Public Switched Telephone Network (PSTN) is connected to Microsoft Teams. It allows you to make and receive calls from any phone, among other features.

Call Controls

Mute/unmute, hold, resume, warm and blind transfer, park, and more


Add more menu options to complex call-flow configurations

Call Handling

Calls can be routed to one or more of your devices

Auto call recording

All inbound and outbound calls can be recorded

Call Queues

Provide call routing and distribution to multiple extensions and set up overflow capabilities when the system gets busy

Call reports

Analyze usage across your entire organization in real time

Take advantage of Global UC Calling Plan to boost your communications
Any Phone Can Be Called

By adding PSTN access to Microsoft Teams, you can make and receive calls from any phone, not just from other Teams users.

Teams App Included

Microsoft Teams' user interface includes our functions that are completely integrated. You can call any phone right from Teams! And anyone can call you from any phone.

Select Your Phone Number

The phone number you want to assign to each user is your choice. By porting your phone number to Global UC, you can still maintain your existing number.

In Demand features
Bring your own telecom provider

Easily configure your existing voice lines to work with Direct Routing.

Get call reporting

Run usage reports reviewing active users, sessions, client device information, and types of activities.

Deploy easily

Get a plan, then set up access, phone numbers, and users quickly with the Office 365 online admin portal.

Manage service in the cloud

Save the time and money required to install and maintain an on-premises telephony infrastructure.

Take calls from anywhere

Make and receive calls from any device, including phones, PCs, Macs, and Microsoft Teams Rooms.

Maintain high availability

Have 99.9% uptime guaranteed by Office 365 with built-in redundancy and active load balancing.

Benefits of Microsoft Teams Direct Routing

Owning our network means cheaper calls than almost any other supplier network.


We have SIP trunks available in over 40+ countries with local DID numbers, allowing you to communicate globally over Teams.


We have a range of in-house Microsoft Teams experts and full control of SIP Trunks built on our network.


As a Microsoft Gold Communication Partner and having more than 20 years of experience in VoIP technology, we know how to integrate Microsoft products, SME infrastructure, and our voice network.

Tailored Services

Microsoft Calling Plans transforms teams into a PBX with a light touch calling feature.

More Flexible Working

No need to be tied to an on-site PBX to make and receive external calls. Available on any device.

A Full Suite of Modern Calling Features

Direct Routing for Teams Phone System
  • Custom Phone Numbers
  • Telephone Number Porting
  • User Extension Configuration
Enterprise Call Recording
  • Flexible Recording Rules/Options
  • Encrypt Recordings
  • Simple UI for Retrieval and Reporting
Enterprise Reporting
  • Report on All Teams Activities
  • Voice, Video, Conference Calls
  • Chat, File Transfers, Shared Apps
End-to-End Analytics
  • Call Quality / MOS
  • Endpoint Monitoring
  • User Adoption by Activity Type
  • Usage Statistics
Enterprise Customer Engagement
  • Configure and Manage Routing Rules / MOS
  • Automate Business Processes with custom workflows
  • Simplified Management of Workgroups and Queues
  • Engage with Customers within the Teams App
  • Advanced Call Analytics
Call queue wallboard
  • Our queue wallboard allows you to monitor the status of your call queues in real time.
  • You can see how many callers are waiting in each call queue, how many agents are on call, the average wait time for each queue, and the number of missed and answered calls.
  • Our queue dashboard will give your agents live information about call loads and will allow them to adjust their time spent on call.
  • Management will be able to monitor the performance of agents in real time, and make the necessary changes in the staff allocation to each of the call queues.
Our Pricing
Standard Plan
You can expect to pay in the region of $8.99 per month for a Standard Cloud Solutions for Microsoft Teams.
Features included
  • Unlimited user to user calls
  • Unlimited PSTN Calls to USA and Canada
  • Unlimited Fax
  • Unlimited Audio conferencing
  • Unlimited Incoming Calls from anywhere
  • Business Toll/Toll-Free Numbers in over 60 Countries
  • Auto Attendant / Digital Receptionist
  • Team Messaging
  • Web Conferencing - 25 Participants
  • Desktop Sharing / File Sharing
  • White Board
  • Click to Call / Meet

Professional Teams DR Plan
You can expect to pay in the region of $9.99 per month for a Professional Teams DR Cloud Solutions plan for Enterprises.
*standard plan features plus
  • Microsoft Teams Direct Routing
  • Unlimited PSTN Calls to USA and Canada
  • Unlimited Fax
  • Unlimited Audio conferencing
  • Unlimited Incoming Calls from anywhere
  • Business Toll/Toll-Free Numbers in over 60 Countries
  • Auto Attendant / Digital Receptionist
  • Hot Desking
  • Contact Center
  • Web Conferencing 100 Participants
  • Voice Mail Transcription
  • Call Queues & Reporting
  • Barge in / Listen in / Whisper / Call back

Enterprise Plan
You can expect to pay in the region of $14.99 per month for a Microsoft Teams With Direct Routing for Enterprise.
*Professional Teams Plan Features Plus
  • CRM Integration with Salesforce, Zendesk, Zoho and more
  • Receive CRM Calls into Microsoft Teams Client
  • Make dial-out calls using CRM with Teams
  • Automatic Call Recording
  • Unlimited Call Recording
  • Skill-based Routing
  • Real Time Statistics & Monitoring
  • Switchboard
  • Wallboard
  • Website Live Chat
  • Custom SMTP Server
  • Web Conferencing 250 Participants
  • Custom IP Phone logo
  • Inbuilt Failover
  • 24*7 Support