CLOUD CONTACT CENTER SOLUTIONS

CCaaS that is integrated with digital media and voice
We offer world class hosted solutions for business.
GlobalUC provides easy to deploy call center, contact center solutions that are highly scalable, flexible and secure.



Cloud contact center integration improves customer engagement with any CRM

Flexible Contact Centers increase customer engagement. Using our all-in-one contact center solution, we combine voice with digital media to deliver a seamless, consistent customer experience.

All Features
Reports & Analytics
  • Dashboard Management
  • Live Monitoring
  • Call Traffic Report
  • Call Queue Analysis
  • Call Alerts
  • Live Wallboard
Inbound & Outbound
  • Voice blast
  • Auto attendant
  • Multiple extensions
  • LL/Mobile call forwarding
  • Multi-level IVR
  • Multiple campaigns
  • Dynamic IVR

Routing
  • Time based routing
  • Campaign based routing
  • Skill-Based Routing
  • Call Queuing
  • Call transfer advice
  • Multiple campaigns
  • Wait & Hold music

Smart IVR
  • CRM integrations
  • Conversational IVR
  • Priority queuing
  • Sticky Agents
  • Customized service flow
  • Visual IVR
What you get from us: A seamless customer experience

CRM Integration

Global UC synchronizes Microsoft Teams with the salesforce and other leading CRM applications. We are certified by vendors of the contact center and CRM application to ensure that the integration is effortless.

Secure Communication

Agents' communications are encrypted on all integrations and channels. The signaling and media of VoIP calls are encrypted using TLS and SRTP respectively. The secure web sockets exchange the data of chat, email media, and all other integrations.

Arrange omnichannel customer engagement

Our solution supports all modern digital channels allowing agents to address multiple communications concurrently. As a result, agents can engage with customers in the digital channel from the interface of CRM.

Administration Tool

Supervise system utilization and statistics of every local or remote system with the administration tools it offers. Furthermore, it enables you to monitor selected operations of voice calls and messages to teams and manage system logs through an advanced logging system.

Capable to handle extreme complexity

Our solution controls the communication and synchronization between multiple CRM applications and the contact centers of different vendors. Our Leading features make the middleware of choice for complicated contact center environments.

Call Recording

Our contact center solution allows voice calls record and monitor to make better business decisions. Also, helps in training agents, customer dispute resolution, and taking data-driven business decisions to offer a great customer experience.

Call Analytics

With our call center solution, get detailed analytics on all the campaigns you run with information on the status of each call and Massage.

Real-time notifications

Missing a call means losing a potential customer or missing to solve a customer’s problem. With our contact center solution get notified of your business calls at the right time and serve customers better.

Conditional Call Routing

Our ACD solution route calls based on the conditions like the time of the day a customer calls and the geography a customer is calling from, or even the customer who is calling.

Benefits for your contact center

Empower agents to service customers better by performing telephony functions from the CRM application.

Increase the efficiency of agents by enabling them to respond faster to customer queries.

Optimize the operation of your contact center using the monitoring and reporting capabilities of our administration tools.

Contact center administrator's work can make it easier with high availability and load balancing features.

Without a dedicated specialist, you can make changes as you required in call flows.

With daily reports and analytics, you can keep track of customer conversation and agent performance.

Our Pricing
Our Pricing Plans
Standard Plan
An Cloud auto attendant is an automatic answering service that accepts incoming calls.
Features included
  • Unlimited user to user calls
  • Unlimited PSTN Calls to USA and Canada
  • Unlimited Fax
  • Unlimited Audio conferencing
  • Unlimited Incoming Calls from anywhere
  • Business Toll/Toll-Free Numbers in over 60 Countries
  • Auto Attendant / Digital Receptionist
  • Team Messaging
  • Web Conferencing - 25 Participants
  • Desktop Sharing / File Sharing
  • White Board
  • Click to Call / Meet



Professional Teams DR Plan
An Cloud auto attendant is an automatic answering service that accepts incoming calls.
*standard plan features plus
  • Microsoft Teams Direct Routing
  • Unlimited PSTN Calls to USA and Canada
  • Unlimited Fax
  • Unlimited Audio conferencing
  • Unlimited Incoming Calls from anywhere
  • Business Toll/Toll-Free Numbers in over 60 Countries
  • Auto Attendant / Digital Receptionist
  • Hot Desking
  • Contact Center
  • Web Conferencing 100 Participants
  • Voice Mail Transcription
  • Call Queues & Reporting
  • Barge in / Listen in / Whisper / Call back


Enterprise Plan
An Cloud auto attendant is an automatic answering service that accepts incoming calls.
*Professional Teams Plan Features Plus
  • CRM Integration with Salesforce, Zendesk, Zoho and more
  • Receive CRM Calls into Microsoft Teams Client
  • Make dial-out calls using CRM with Teams
  • Automatic Call Recording
  • Unlimited Call Recording
  • Skill-based Routing
  • Real Time Statistics & Monitoring
  • Switchboard
  • Wallboard
  • Website Live Chat
  • Custom SMTP Server
  • Web Conferencing 250 Participants
  • Custom IP Phone logo
  • Inbuilt Failover
  • 24*7 Support