Information Technology

Cloud Telephony features that help systematically improve your business communications.

Global UC Cloud Telephony Solutions makes your communication simple and handles all your Team projects details from one location. Global UC cloud solutions allow Team Messaging, collaboration in real-time at anytime, anywhere, and from any device. Get feedback from the right people to your questions in real time for better team coordination.

Global UC One Click Audio and Video Meetings now makes it easier for you to schedule or discuss your face-to-face communications to find the right responses for fast resolutions, any problems or close deals. We offer a single workspace for real-time chat, tracking or assigning your tasks, and getting updates on your progress, etc.

By using Global UC Global Virtual Numbers in over 40 countries, you can simplify the support process With Global UC cloud auto attendant, you can configure the call flows to reach the exact team to quickly address customer requests and complaints.

Important Features

Virtual Number

Cloud Telephony operates via a virtual number that can be mapped to devices or several phone numbers. This simple number allows you to accept multiple calls, voice mails, send automated responses, view call information, listen to call recordings, etc.

Real-Time Screen

This is an exceptional aspect of Cloud Telephony that guarantees 100 percent call quality and lets businesses keep an eye on the activities and output of employees.

IVRS

IVRS allows all inbound calls to be conveniently coordinated. This enables customers to reach one-on-one through voice configuration and DTMF inputs to communicate with a computer.

Some of the IVR features include

  • Welcome Message
  • Single and Multi-level IVR
  • Intelligent routing system
  • Automatic call distribution
  • Automated Email notification to user

Integration

Integrations are the finest aspect of the Cloud Telephony solution. Well-defined APIs incorporate the telephone system across channels making it a simple affair.

Important Benefits

Extensive Flexibility

When the employees are not present in their workplace, they can take calls and answer support queries. Any smart device along with a secure internet connection is all they need.

Communication Control

You can take advantage of the call recording feature that allows you to record every incoming and outgoing call that helps enhance overall business communication with your team.

Security

Cloud-based solutions can be updated quickly. You can easily transition to the new software which gives you the benefit of reliable security



A transition from a conventional on-site telephony system to cloud telephony is a smart business step.