Interactive Voice Response (IVR) is an automated call management system that provides customers with personalized greetings and a variety of menu options to choose from. You can personalize the service provided to your customers using Global UC's hosted IVR system.
Your business customers can be accessed 24x7 with our IVR systems, and you can enable voicemail on nonworking and off days. This lets your customers know that you will contact them as soon as you are back at work.
Our IVR system will handle all customer queries professionally. By automating customer support processes, customers wait less and their queries are resolved faster.
You can automatically route calls to your employees mobile phones after working hours or leave a voice message for the caller, allowing them to know that your business never missed a call.
You can configure your IVR number in your business required country with a menu and multiple sub-menu options.
Integrate our smart IVR system with Top CRM apps and make and receive calls, record data like caller details, call duration, time, caller location, the conversation, etc.
We provide a pool of international and domestic virtual and toll-free numbers for you to choose and your IVR number should be a special as your company.
With our hosted IVR service, connect one particular caller to the same agent for better customer inquiry and fast resolution.
Hosted IVR allows you to block unwanted callers when important calls and clients conversation.
Scale up or down as per your needs without infrastructural inconvenience. We are just a call away!
One platform for all communication channels
Customized solutions with quick deployment on cloud
Expand your business at ease on a smart technology platform without any limitations
Integrates with all leading CRMs
Enabling enterprise-grade security for businesses
Automate the routing of calls to the appropriate agents & departments to eliminate long call queues.