INTERACTIVE VOICE RESPONSE (IVR)

Give your brand a better outlook by using professional IVR Services
Cloud based hosted Interactive Voice Response (IVR) Systems for your enterprises

Cloud Interactive Voice Response (IVR) for your business


Interactive Voice Response (IVR) is an automated call management system that provides customers with personalized greetings and a variety of menu options to choose from. You can personalize the service provided to your customers using Global UC's hosted IVR system.

Why Your Business Needs IVR?
IVR communication provides a highly professional image of the company irrespective of enterprise size

IVR System available 24*7

Your business customers can be accessed 24x7 with our IVR systems, and you can enable voicemail on nonworking and off days. This lets your customers know that you will contact them as soon as you are back at work.

Call recording, real time reports and analytics

Our IVR system will handle all customer queries professionally. By automating customer support processes, customers wait less and their queries are resolved faster.

Time-based call routing

You can automatically route calls to your employees mobile phones after working hours or leave a voice message for the caller, allowing them to know that your business never missed a call.

Programmable extensions with multi-level IVR

You can configure your IVR number in your business required country with a menu and multiple sub-menu options.

Easy CRM integration

Integrate our smart IVR system with Top CRM apps and make and receive calls, record data like caller details, call duration, time, caller location, the conversation, etc.

VIP IVR number

We provide a pool of international and domestic virtual and toll-free numbers for you to choose and your IVR number should be a special as your company.

Sticky agent

With our hosted IVR service, connect one particular caller to the same agent for better customer inquiry and fast resolution.

Blacklisting

Hosted IVR allows you to block unwanted callers when important calls and clients conversation.

Scale as easily as you set up

Scale up or down as per your needs without infrastructural inconvenience. We are just a call away!

IVR Benefits
Engage your customers on their preferred channels with our robust solutions that streamline your business communication process.
Multi-channel Platform

One platform for all communication channels

Customized

Customized solutions with quick deployment on cloud

Scalable

Expand your business at ease on a smart technology platform without any limitations

CRM Integration

Integrates with all leading CRMs

Secure & Reliable

Enabling enterprise-grade security for businesses

Intelligent Call Routing

Automate the routing of calls to the appropriate agents & departments to eliminate long call queues.