Direct Inward Dialing (DID)

For Enterprises, SMEs & Startups
Direct Inward Dialing (DID Numbers) gives the local presence of your company,no matter which location is situated.
DID Numbers

You can use our direct inward dialing (DID) service to establish a local presence. It doesn't matter where your company is located or where your remote team works.

We are offering you Direct Inward Dialing (DID) numbers to your users with Microsoft Teams Direct Routing. Using this feature your users will be able to communicate effectively with business partners and customers who are external to your company. Additionally, this option allows your clients and business partners to reach you directly using a Public Switched Telephone Network (PSTN), whereas you are reachable via Microsoft Teams with a direct or extension number.

Why does your business need a DID Number?

Automate Control

Allow your customers to receive a quick response and save time by automating the daily workflow.

Personal Number Masking

Hides the personal number of the customer and the agent enabling data privacy

Intelligent Call Routing

Help your caller navigate the specified answer of the query with tiered IVR by connecting with the right agent

Dashboard Analytics

Both Incoming and outgoing call conversations can be live recorded

Local/International Numbers

Get DID numbers over 40 countries around the globe

Call Forwarding

Forward your calls to any device around the world. You can forward calls to either a mobile, softphone, or traditional landline.

Advantages of DID

Efficient Customer Communication

Deliver uninterrupted & unparalleled communication experience to customers via customized call greetings.

Scale at simplicity

Identifying quality leads from low to the high number of simultaneous calls and balances your business at ease.


Initiate a customized DID numbers and automated workflow that requires only a software configuration that saves another software cost.

Easy CRM Integration

Integrate our phone system management with any CRM software for continuous data synchronization.

Offer 24x7 Customer support

A dedicated support team is available to assist you at any time.

Zero Infrastructure needed

Quick set up without any equipment or infrastructure requirement.

Global businesses can gain greater flexibility with DID Numbers.
Monitor Cloud Calls Remotely

Your business remotely accessible to manage and monitor remote calls from any location via an online dashboard.

Trace Live Calls Of Your Team

Track your team remotely on live calls, and you can offer support through call whispering along with a call queue feature for a great customer experience.

Improve Efficiency on Target Audience

Keep track of each live business conversation through call analytics to optimize your audience.

Call Recordings

Get the call conversations for analyzing customer calls or train your agents to offer a better customer experience.

Agents Performance Metrics

Get performance reports in real-time through an insights dashboard to measure your agent's daily performance management.

Reduces Waiting Time

Never miss the business call as DID numbers route the call to the next available agent and reduce your customer waiting time by responding to their queries on time.