Direct Inward Dialing Numbers are virtual landline/PRI numbers. Local DID number functionality is similar to Virtual Toll-Free Number.
DID numbers assist to route calls to the present business numbers. This process starts with a virtual landline number initiating a call through a cloud server and route calls to the customer number and the other way around. Agents assigned with virtual DID numbers can use to place direct calls to customers. Companies can apply DID numbers to route incoming calls to the agents/Staff. The incoming calls can be answered by automat via IVR with an assigned greeting before addressing the customer query.
Your business remotely accessible to manage and monitor remote calls from any location via an online dashboard.
Track your team remotely on live calls, and you can offer support through call whispering along with a call queue feature for a great customer experience.
Keep track of each live business conversation through call analytics to optimize your audience.
Get the call conversations for analyzing customer calls or train your agents to offer a better customer experience.
Get performance reports in real-time through an insights dashboard to measure your agent's daily performance management.
Never miss the business call as DID numbers route the call to the next available agent and reduce your customer waiting time by responding to their queries on time.
Allow your customers to receive a quick response and save time by automating the daily workflow.
Hides the personal number of the customer and the agent enabling data privacy
Help your caller navigate the specified answer of the query with tiered IVR by connecting with the right agent
Both Incoming and outgoing call conversations can be live recorded
Get DID numbers over 60 countries around the globe
Deliver uninterrupted & unparalleled communication experience to customers via customized call greetings.
Identifying quality leads from low to the high number of simultaneous calls and balances your business at ease.
Initiate a customized DID numbers and automated workflow that requires only a software configuration that saves another software cost.
Integrate our phone system management with any CRM software for continuous data synchronization.
Allows you to offer 24x7 customer support to your clients.
Quick set up without any equipment or infrastructure requirement.